14 years ago, when the Mafia was still running the trash business in NYC, James Fitzgerald started ChainStar USA with his very first hotel client. He was 27. His office was his briefcase and a beeper. Cell phones were too expensive of a luxury back then. Now he has a staff of 10 and each year they grow slowly but steadily.

Since 1991 the business has grown to manage over 3,000 locations in all 50 states including Canada and Puerto Rico.

While the Mafia no longer runs the trash industry in NY, and the business has become routine and devoid of any physical threats aside from the occasional paper cut, like any business, it is never easy. Recently, they evolved from solely managing trash services to now managing and coordinating a wide range of retail property maintenance and facilities services. James gives us a behind the scences look of how he expanded his company and some of the difficulties he faces being an entrepreneur.